Refund policy

Last updated: 19 October 2026

Returns, cancellations and refunds

Prestige Decants is an independent perfume-decant business based in Dún Laoghaire, Co. Dublin, Ireland. This policy applies to purchases from decants.ie. Your statutory consumer rights are not restricted by this policy.

Changing your mind: 14-day cancellation period

You can cancel an eligible online purchase without giving a reason by telling us within 14 calendar days after you, or someone you nominate, receives the goods. If goods from one order are delivered separately, the period runs from receipt of the last item.

Email support@prestigedecants.ie with your name, order number and a clear statement that you wish to cancel. You can also write to the business address below. You do not need to use a particular form or obtain our permission to exercise your statutory cancellation right. An order confirmation or other proof of purchase is sufficient.

After notifying us, send the goods back without undue delay and within a further 14 calendar days. Contact us for packing and return instructions before posting perfume, so that the return complies with the carrier's rules for liquids and fragrances. Keep proof of posting.

Condition of returned perfume

Please keep the fragrance, atomiser, labels and packaging in their original condition wherever possible and pack them securely. Opening outer packaging to inspect your purchase does not automatically remove your cancellation right. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, including use, contamination or damage beyond reasonable inspection.

We do not treat every decant as automatically non-returnable simply because it is decanted by hand. Any lawful exception, such as a genuinely personalised product or qualifying sealed goods unsuitable for return for health or hygiene reasons once unsealed, applies only where the relevant conditions are met and the exception was made clear before purchase.

Return postage and fees

For change-of-mind orders placed after this policy update on 19 October 2026, you pay the direct return postage cost, unless we expressly offer free returns for your purchase. We provide packing and return instructions; any return label offered for a change-of-mind return will have its cost explained before you agree to use it. We do not charge a restocking fee. We honour any free-return or return-label commitment made when an earlier order was placed, and do not apply a new return-postage charge retrospectively. For faulty, damaged, incorrect or misdescribed goods, any necessary return is at no cost to you; we will arrange a suitable method or reimburse necessary return costs as required by law.

Refunds

For a valid cancellation, we refund the amount due without undue delay and no later than 14 calendar days after you tell us you are cancelling. Unless we have offered to collect the goods, we may withhold the refund until we receive the goods back or you provide evidence of sending them back, whichever happens first.

If you cancel the whole order, we also refund the cost of our least expensive standard delivery option. Any extra amount paid for Express or another delivery upgrade above standard delivery is not included in a change-of-mind refund. Any lawful deduction for diminished value will be explained.

Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. Your bank or payment provider may take additional time to display the refund after it has been issued.

Faulty, damaged, incorrect or misdescribed goods

Contact us at support@prestigedecants.ie with your order number and a description of the problem. Photos can help us resolve leaks, breakages or incorrect items, where available. Please report problems promptly, but the 14-day change-of-mind period does not limit your statutory rights for faulty or misdescribed goods.

If you report a qualifying fault within 30 days of receiving the goods, you can exercise the short-term right to terminate the contract for a refund. Other statutory remedies, including replacement, repair where appropriate, price reduction or termination, may apply depending on the circumstances. Necessary remedies and return costs for goods that do not conform to the contract are at no cost to you.

Exchanges

Contact us before returning an item for exchange. Exchanges depend on stock availability. If an exchange cannot be arranged, we will explain the applicable return and refund options. This does not limit your statutory remedies.

Contact and return address

Prestige Decants
Core 5, Cheevers Court
Dún Laoghaire, Co. Dublin
A96 CTY8, Ireland

Email: support@prestigedecants.ie
Text/WhatsApp: +353 83 479 7422

We operate online; this address is for business correspondence and agreed postal returns, not a walk-in shop or collection point.

Optional cancellation form

To: Prestige Decants, Core 5, Cheevers Court, Dún Laoghaire, Co. Dublin, A96 CTY8, Ireland; support@prestigedecants.ie.

I give notice that I cancel my contract for the following goods:
Order number / goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):